Do you provide maintenance and support after launch?

We recommend budgeting fifteen to twenty-five per cent of the original build cost per year for a system in active use. This covers dependency and platform updates, security patches, monitoring, incident response and minor improvements.

A support agreement defines what counts as an incident and what counts as a change, response times by severity, hours of coverage and who can raise requests.

We also maintain systems built by other teams. This begins with a paid assessment of the codebase, so the support agreement is based on an accurate understanding of the system.

If you prefer to maintain the system in-house, we provide a structured handover.